Privacy Policy

Effective date: 17 March 2026

A-Part Real Estate Pty Ltd (ABN [to be inserted]) ("A-Part", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information when you use our website and services at a-part.com.au.

Overview

A-Part is an online private-sale real estate platform that enables property owners to list, market, and sell their property directly to buyers without a traditional real estate agent. We collect personal information only as necessary to provide our services.

Information We Collect

Information you provide

• Account registration: name, email address, phone number, password, and role (seller or buyer).
• Listing creation: property address, property details (type, bedrooms, bathrooms, etc.), listing description, pricing, and photographs you upload.
• Enquiries and offers: name, email, phone number, message content, and offer amounts.
• Auction registration: bidder identity and deposit payment details.
• Payment information: we do not store your credit card details. All payments are processed securely by Stripe. We retain transaction references and amounts for record-keeping.
• Valuation requests: property address, property type, and contact details.
• Communications: any information you provide when you contact us for support.

Information collected automatically

• Usage data: pages visited, listing views (stored as anonymised IP hashes for deduplication), timestamps, and referral sources.
• Device information: browser type, operating system, and screen resolution.
• Cookies: session cookies for authentication and site functionality (see Cookies & Tracking below).

How We Use Your Information

We use your personal information to:

• Provide and operate our platform, including listing creation, enquiry forwarding, offer management, and auction services.
• Process payments for listing packages and add-on services.
• Send you transactional notifications (e.g. new enquiry alerts, offer status updates, auction reminders, weekly performance reports) via email and SMS.
• Facilitate communication between sellers and buyers.
• Fulfil add-on services you purchase (e.g. professional photography, signage, advertising campaigns).
• Syndicate your listing to third-party property portals (e.g. realestate.com.au, domain.com.au) as part of our service.
• Improve our platform, diagnose technical issues, and analyse usage patterns.
• Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share information with:

• Buyers and sellers: when you submit an enquiry or offer, your contact details and message are shared with the relevant party to facilitate the transaction.
• Property portals: listing details (including property address, photos, and seller contact information as required) are syndicated to portals such as realestate.com.au and domain.com.au.
• Service providers: we use trusted third-party providers to operate our platform:
  • Stripe - payment processing
  • Resend - transactional email delivery
  • ClickSend - SMS notifications
  • Amazon Web Services (S3) - image and document storage
  • AddressFinder - address autocomplete and verification
• Legal requirements: if required by law, regulation, legal process, or enforceable government request.

Cookies & Tracking

We use cookies strictly for essential site functionality:

• Session cookie: maintains your login session. This cookie is essential for the site to function and cannot be disabled.

We do not use advertising cookies, social media tracking pixels, or third-party analytics services. We do not track you across other websites.

Data Security

We take reasonable steps to protect your personal information, including:

• Passwords are hashed using Argon2id and never stored in plain text.
• All data transmitted between your browser and our servers is encrypted via HTTPS/TLS.
• Payment processing is handled entirely by Stripe (PCI DSS compliant) - we never see or store your card details.
• Access to personal information is restricted to authorised personnel only.

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your account and associated personal information (subject to any legal retention requirements).
• Withdraw consent for non-essential communications at any time.
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, contact us using the details below.

Third-Party Services

Our platform may contain links to third-party websites (e.g. property portals, conveyancer referrals). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, or wish to make a complaint or access request, please contact us:

• Email: privacy@a-part.com.au
• Post: A-Part Real Estate Pty Ltd, [address to be inserted]